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Shipping Policy

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Thank you for shopping at Custom Stencils Shop!

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We are happy to offer worldwide shipping from Turkey. All orders are carefully packed and shipped within 2–4 business days after receiving payment.

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📦 Processing Time

All of our products are custom made and 3D printed, so please allow 2–4 business days for production and packaging.

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🌍 Shipping Duration

- Europe: 5–12 business days

- USA & Canada: 7–15 business days

- Rest of the world: 10–20 business days
(Delays may occur due to customs or external factors beyond our control.)

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📮 Shipping Methods

We ship using reliable postal and courier services, including tracking where available.

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🚫 Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

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📲 Need Help?

Contact us at +90 546 694 09 00 or via email for questions about your order’s status.

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Return & Refund Policy

We strive for 100% customer satisfaction. However, due to the personalized and custom-made nature of our products, we only accept returns under the following conditions:

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🔁 Return Eligibility

  • If the item arrives damaged or incorrect, please contact us within 7 days of delivery.

  • Send clear photos of the issue to help us process your request faster.

  • We do not accept returns for reasons such as change of mind, wrong size ordered, or delayed delivery due to customs.

💰 Refund Process

Once your return is approved:

  • You may receive a replacement or a partial/full refund depending on the situation.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

🚫 Non-Returnable Items

  • Custom-designed stencils

  • Items not in original condition, used, or damaged by customer

📞 Contact Us

To initiate a return or report an issue:
📧 Email: customstencilsshop@mail.com
📞 WhatsApp/Phone: +90 546 694 09 00

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